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FREQUENTLY ASKED QUESTIONS

What is glossystars? Where do I know you from?

What are the specifics of the prints?

How soon will I get my photos?

When will I know my order has shipped?

How will my prints be packaged?

Do you have other celebrities that I can request?

Can I get other size prints?

Will the print be tagged or watermarked in any way?

What will the actual space dimensions of the image be?

I see some photos with different item numbers, but the images look the same. Why is this?

When are new photos added?




FAQ

What is glossystars? Where do I know you from?

Glossystars.com was an online catalog of glossy celebrity photos started as a direct sale site for our VIP eBay customers. You may know us from our powerselling days on eBay as "Celebritmedia", and if you are at our site it is most likely that you are a repeat customer that first bought from us on eBay.
We no longer do business on eBay but still provide many of our longtime customers with the same great value for quality prints, and unlike on eBay we offer FREE shipping!


What are the specifics of the prints?

We use 8.5" x 11" Professional Glossy photo paper - 10.4 mil, 255 g/m. These are super-glossies on thick, quality paper. Most of you who have ordered from us before are familiar with our quality glossies.


How soon will I get my photos?


We now ship out orders on Tuesdays and Fridays. You can place and order at any time, but the order will ship on the following Tuesday or Friday.

We use the USPS and priority shipping on all our "specials" as well as larger orders, and the delivery time is ususally 2-3 days, depending on what part of the country you live in. If you require expedited shipping for any reason or prefer to use a specific carrier (at your cost), contact us so we can make such arrangements.


When will I know my order has shipped?

You will receive email notification from the USPS to the email account you have on file with PayPal. This notification includes a delivery confirmation number, and means -- on our end-- that your order has been packaged and dropped off with the USPS.


How will my prints be packaged?

All our prints are carefully packed in cardboard self-seal photomailers, specifically designed for photos. In larger orders the photos will be put in several cardboard photomailers, and "stacked" together in an envelope, or a priority mail envelope. All packages are clearly marked with "DO NOT BEND OR FOLD" stickers on the front and back.



Do you have other celebrities that I can request?

We have thousands of celebrities in our collection. From Movie, TV, Reality, Models, Singers, Hosts, Athletes, and other personalities, both US and foreign, popular and obscure. Feel free to request any celebrtiy by emailing us and we will try to add them to our online catalog.


Can I get other size prints?

Yes, We can facilitate borderless 4"x6"s, bordered 13"x19", bordered and borderless 11"x17" (which are stunning and great for framing). Please inquire about pricing and specific item availability.


Will the print be tagged or watermarked in any way?

No. The print will contain only the actual photo image. Any watermarking is only for display purposes in our online catalog.

On some promotional items there may be a logo or text. Basically, what you see is what you get, minus our glossystars.com stamp/watermark that can be seen on the website thumbnails.


What will the actual space dimensions of the image be?

As those of you who our familiar with our prints from eBay, etc. our prints are approx. 8x10s on 8.5 x 11 photo paper. The dimensions of the print will slightly vary from photo to photo depending on the dimensions of the photo. The thumbnails in our website will be the exact dimensions of the actual printed photo and you can estimate by the look of the photo. Obviously, if the thumbnail is "narrow", or rectangular in shape there will be more negative space on the sides, as opposed to a more"8x10" sized thumbnail.


I see some photos with different item numbers, but the images look the same. Why is this?

As we add new items to the website it is possible that some duplicate photos may be added in an update. A general rule of thumb is "what you see is what you get". If item number 5 looks exactly like item number 99, they might be the same photo, and if you order 5 and 99 you will get two of that photo. We will try to go through our pages and ween out any doubles, but duplicates may occur in the categories.


When are new photos added?

Our site is updated continually, throughout the week, somtimes daily and sometimes every couple of days. We continue to add brand new photos as they become availalable, sometimes you can find candids of your favorite star in Hollywood from just yesterday! As events and award shows come up we also will upload new photos from those, including red carpet, backstage, and parties, etc. Check back on a regular basis and see our updates page as a guide for what's new.


Women of Beach Volleyball


Paula Garces - The Shield


Jaime Pressly - My Name is Earl



Kelly Monaco -General Hospital